Conflict Management

Definition: Addressing and resolving conflict constructively.

Leaders with conflict management skills have the ability to address and resolve the contradictory interests of two or more parties in a high-emotion, low-trust environment. When conflict is managed effectively, it can bring new levels of understanding, empathy and trust between parties. In this section, you will learn communication methods to increase understanding, which helps to break down conflict and allows for problem solving.

Join our community to learn more about honing your conflict management skills and to access resources and activities to help you along the way. 

Suspending Judgement is a Key Leadership Skill

By Dr. Francis Eberle | May 6, 2021

One of my clients recently had difficulty letting go of some unfair comments from her supervisor. The comments were harsh because the supervisor thought the wor

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Uncontrolled Outbursts Can Lead to Growth

By Jalene Case | Apr 15, 2021

One of my clients recently erupted at a coworker when she discovered that confidential information was shared. Normally, she would have calmed down and schedule

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6 Steps to Deal with a Challenging Boss

By Jaime Lisk | Feb 10, 2021

We’ve all experienced tough work environments. Whether it’s a crushing workload, impossible deadlines, conflicts with coworkers, or a manager who isn’t ma

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How Collaboration is Like a Chinese Finger Trap

By Dr. Francis Eberle | Oct 29, 2020

Imagine you’ve just settled into your office for the morning, coffee in hand, desktop firing up, when two employees blow through the door. Each has a strong,

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A Direct Approach to Resolve Conflict with a Coworker

By Whit Mitchell | Jun 26, 2019

It probably won’t surprise you that in my line of work, I tend to do a lot of team conflict resolution. Coworker disagreements and conflict are common in most

Conflict Management Begins with Understanding Conflict

| Oct 17, 2018

In this short video, Executive Coach and Team Health Specialist Andy Johnson talks about how conflict management in the workplace is critical for us to function and move towards performance, outcomes, and all kinds of measures of health.

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Think Differently About Competition at Work

By Dr. Francis Eberle | Oct 12, 2018

Every spring I get reacquainted with my bicycle. For me cycling is recreational, social, competitive, and great exercise.

Don’t Normalize Conflict

By Andy Johnson | Nov 15, 2017

I’ve been thinking, writing and speaking about conflict in different contexts for about twenty years. Shortly after the release of my 2014 book that focused o

Conflict Management: Managing the Emotions of Interpersonal Conflict (Ep. 2)

Sep 11, 2017

Today host Dale Dixon and executive advisor Ron Price finish the second half of their conversation about Conflict Management. Ron references Andy Johnson's book, Pushing Back Entropy, to address the steps that lead to team conflict.

Conflict Management: The Tough Conversations (Part 1)

Sep 1, 2017

Host Dale Dixon and Executive Advisor Ron Price discuss Conflict Management this week. In Part 1 of a two-part series, they start by defining the two types of conflict and begin the series with the nuances of Ideological Conflict.

Mending Fences with Coworkers

By Whit Mitchell | May 25, 2017

Conflict at work is common, and often inevitable. The workplace brings together people with different ideas, backgrounds, passions, motivators, communication st

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Getting to Know Andy Johnson

| Mar 29, 2017

This week we sit down with our resident Team Health Specialist and Coach to Quiet Leaders, Andy Johnson. Those who know Andy say he is a compelling speaker, and