leadership

How to Make Your Customer Interactions More Effective

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The 4 Levels of Listening

By Dr. Evans Baiya

So much has changed because of COVID-19, including the needs of your current and potential customers. Now more than ever, companies should be listening to their customers. One of the keys to recovery is truly understanding what your customers need and adapting your offering(s) to their requirements. Your ability to listen will become key to your survival as you innovate through the pandemic economy.

Moving From Corrector to Coach – A Life-Changing Breakthrough

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By Steve Van Remortel,

You get the best effort from others not by lighting a fire beneath them, but by building a fire within." - Bob Nelson

This quote by Bob Nelson captures the essence of one of the greatest breakthroughs that I see in leaders as they develop. That breakthrough is when a leader (in a business or at home) moves from being a corrector to a coach.

What Are Your Clients Thinking?

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By Dr. Lisa Aldisert,

The answer to this question requires action! Reflect on the conversations you’ve had recently with your clients or customers. Do you really know what’s on their minds, or are you making assumptions?

Often, we project our opinions onto our clients. If we are struggling with COVID related problem X, we assume that our clients are also struggling with the same problem.

Four Ways to Innovate Right Now

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By Dr. Evans Baiya

While the pandemic has been difficult for all us economically, as business owners, we never run out of opportunities. No matter the business climate, there is always a chance to do something new and something better—you just have to find it.

This has never proven truer than now, with the way business has been forced to change and adapt due to lockdown. Businesses that are looking for opportunities are finding them, and those that aren’t are facing the consequences.

The Power of Coming Back to Your Foundation

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emotional intelligence, values, creating your life

By Jalene Case

Experiencing imbalance and balance is part of living. How might we lead ourselves from chaos to order? Carl Jung said, “In all chaos there is a cosmos, in all disorder a secret order.” There’s a new way forward waiting for you to discover it. Before making direction-changing decisions, check the integrity of your foundation. Who are you now?

What Are You Missing When You’re Paying Attention?

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By Dr. Francis Eberle

Recently I came across a familiar video I had not seen in a while. It has two teams, one in black shirts and the other in white shirts, passing basketballs to each other. As you watch it, you are asked to count the number of passes. Sounds easy, right? If you want to watch the original video, go here.

During Crisis, Don’t Neglect Your Company’s Most Critical Asset: Ideas

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By Dr. Evans Baiya

It has been said, the best way to find your way around a new location quickly is to ask for ideas. As many of us are working from “new locations,” ideas are more important than ever. What is the best way to manage those ideas? How do you continue to engage your employees so they give you the best ideas?

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