By Dr. Lisa Aldisert
The adage “the client is always right” does not carry the heft that it used to…but it still bears the same kind of angst when deciding how to handle delicate or difficult situations involving our employees.
I’ve had clients who are militantly defensive of their clients, even if it’s to the detriment of a solid performing employee. And there are others who passionately support their people to the irritation of a disgruntled client.
By Dr. Lisa Aldisert
A recent episode of The McKinsey Podcast focused on how a boss has a direct impact on health, happiness, and productivity. Now that's quite a bit of influence when you think about it!
By Dr. Lisa Aldisert,
The first quarter has come and gone and if you haven't already done so, it’s a good time to take a snapshot of what's going on in your business. After all, if you're not paying attention, who knows what direction things will go for the rest of the year?
The end of the first quarter marked the end of a full year of operating under sub-standard conditions. Many companies have been in survival mode, with a focus on what can be done to keep the status quo.
By Dr. Lisa Aldisert
There’s no way around this: you need to work harder at listening when you’re not face to face. Generally, your people will tell you everything is fine….even when it isn’t.
For example, you may check in about progress towards a particular deadline and people will say that they’re on top of it.
Maybe they are. But maybe not.
Asking about progress may be fine for some people, but for others you may need to be much more specific. Based on the person’s response, you can continue to ask questions until you receive satisfactory answers.
By Dr. Lisa Aldisert,
Many of us are a good ten months into managing a remote workforce. Although some have done well and even flourished, others are stumbling. This can be frustrating, especially if you felt successful when you were together with your team in the office.
Dr. Lisa Aldisert, Hr.com, September 2020
An opportunity for leaders to sharpen the saw and up their game.
Virtual leadership is now an essential skill as a result of living through the pandemic. Recent announcements by large tech companies such as Google and Salesforce.com that they expect their employees to work remotely until next summer are harbingers of what we can expect in the near term. Read more.
By Dr. Lisa Aldisert,
The answer to this question requires action! Reflect on the conversations you’ve had recently with your clients or customers. Do you really know what’s on their minds, or are you making assumptions?
Often, we project our opinions onto our clients. If we are struggling with COVID related problem X, we assume that our clients are also struggling with the same problem.
A Case Study of The Brooks Group
By Dr. Lisa Aldisert,
Organizational culture is a topic that baffles many executives because culture seems like a soft and squishy topic. After all, you don’t go out and buy a how-to manual on creating corporate culture! Although the topic may seem soft, hard, tangible results can ensue when your people are aligned with your culture.
7 indications of a broken culture
By Dr. Lisa Aldisert
Culture is a common buzzword these days. Many articles tout the importance of a good culture. There are even awards that celebrate companies where employees love to work. Experts talk about defining, transforming, and fixing your culture. But how do you even know if your company’s culture needs help? Or what aspects to fix if it has some cracks?
In this short video, The Complete Leader faculty and executive advisor, Dr. Lisa Aldisert discusses some of the characteristics that a leader should possess in order to persuade effectively.
