customer focus

Is the Client Really Always Right?

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By Dr. Lisa Aldisert

The adage “the client is always right” does not carry the heft that it used to…but it still bears the same kind of angst when deciding how to handle delicate or difficult situations involving our employees.

I’ve had clients who are militantly defensive of their clients, even if it’s to the detriment of a solid performing employee. And there are others who passionately support their people to the irritation of a disgruntled client.

6 Ways to Innovate Your Business Model

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Dr. Evans Baiya, InnovationManagement.com, March 2021

The pandemic has given us all an opportunity to build a new business future. Market disruption equals opportunity for those willing to look and work for it. This is the time to adjust and innovate your business model to market conditions.

ZOOMED! How to Make Your Next Call Memorable

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By Whit Mitchell

What are you looking at during your Zoom calls?

How do I look….is my hair working today…what are others wearing…what books are on their bookshelf….why are they not showing their face…..I love their artwork….who keeps walking by in the background….I hear people speaking…turn on your mute.

Communications Checklist For Virtual Leaders

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Dr. Lisa Aldisert, Hr.com, September 2020

An opportunity for leaders to sharpen the saw and up their game.

Virtual leadership is now an essential skill as a result of living through the pandemic. Recent announcements by large tech companies such as Google and Salesforce.com that they expect their employees to work remotely until next summer are harbingers of what we can expect in the near term. Read more.

How to Make Your Customer Interactions More Effective

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The 4 Levels of Listening

By Dr. Evans Baiya

So much has changed because of COVID-19, including the needs of your current and potential customers. Now more than ever, companies should be listening to their customers. One of the keys to recovery is truly understanding what your customers need and adapting your offering(s) to their requirements. Your ability to listen will become key to your survival as you innovate through the pandemic economy.

Four Ways to Innovate Right Now

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By Dr. Evans Baiya

While the pandemic has been difficult for all us economically, as business owners, we never run out of opportunities. No matter the business climate, there is always a chance to do something new and something better—you just have to find it.

This has never proven truer than now, with the way business has been forced to change and adapt due to lockdown. Businesses that are looking for opportunities are finding them, and those that aren’t are facing the consequences.

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