Hospital Uses Employee Morale Leadership Program to Increase Profits

By TTI Success Insights®, Zack Colick

Situation
In early 2012, a Maine-based hospital was “on a skid” and in the red $2.5 million.

Many employees at the underperforming, 1,700-employee Pen Bay Healthcare Medical Center in Rockport, Maine, said they had been working under strained relationships, where there was often disconnect between them and supervisors.

Solution
Wade Johnson, who served as president and CEO of the hospital from January 2012 to April 2014, stepped in to develop new workplace engagement and job fit strategies based off TTI Success Insights’ TriMetrix HD and job benchmarking solutions. His goal was to increase employee morale and executive leadership, thereby addressing the hospital’s rising deficit.

Results
One year after implementing these strategies, Pen Bay turned a profit of about $4.5 million, according to Johnson, who worked closely with Value Added Associates Ron Price of Price Associates and Whit Mitchell of Working InSync in the turnaround process.

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