Conflict Management

Definition :
Addressing and resolving conflict constructively.

Leaders with conflict management skills have the ability to address and resolve the contradictory interests of two or more parties in a high-emotion, low-trust environment. When conflict is managed effectively, it can bring new levels of understanding, empathy and trust between parties. In this section, you will learn communication methods to increase understanding, which helps to break down conflict and allows for problem solving.

Be sure to take the leadership assessment for this competency and evaluate your skills.