Complete Leader Blog

How to Make Your Customer Interactions More Effective

The 4 Levels of Listening By Dr. Evans Baiya So much has changed because of COVID-19, including the needs of your current and potential customers. Now more than ever, companies should be listening to their customers. One of the keys to recovery is truly understanding what your customers need and adapting your offering(s) to their... read more

Moving From Corrector to Coach – A Life-Changing Breakthrough

By Steve Van Remortel, You get the best effort from others not by lighting a fire beneath them, but by building a fire within." - Bob Nelson This quote by Bob Nelson captures the essence of one of the greatest breakthroughs that I see in leaders as they develop. That breakthrough is when a leader (in a business or at home) moves from being... read more

Let Customers Help You Innovate During COVID

Dr. Evans Baiya, Innovation Management, August 2020 In this article, we’ll look at three ways to engage customers and create products they want to buy right now. If you have an idea for a product or service but are uncertain about launching something new during the pandemic, rest assured that people are still buying. They are looking for... read more

Paddle Toward Your Vision

By Jalene Case, Our responsibilities can toss us around like we’re rafting through white-water rapids without a paddle. Our direction feels like it’s utterly controlled by the river. This is how it can feel when we don’t have a clear vision and goals guiding us to where we want to go. I knew where I was heading and how I was going to get... read more

What Are Your Clients Thinking?

By Dr. Lisa Aldisert, The answer to this question requires action! Reflect on the conversations you’ve had recently with your clients or customers. Do you really know what’s on their minds, or are you making assumptions? Often, we project our opinions onto our clients. If we are struggling with COVID related problem X, we assume that our... read more

Creating Better Learning Experiences During COVID

By Ron Price, These are such interesting times! Of course, when we look at the human challenges and suffering, we hope it is a “once in a century” period of turmoil. I often think about the stages of grief and how we have all been forced to embrace new realities. The first stage in the grieving process is denial, which many of us probably... read more

Four Ways to Innovate Right Now

By Dr. Evans Baiya While the pandemic has been difficult for all us economically, as business owners, we never run out of opportunities. No matter the business climate, there is always a chance to do something new and something better—you just have to find it. This has never proven truer than now, with the way business has been forced to... read more

The Power of Coming Back to Your Foundation

emotional intelligence, values, creating your life By Jalene Case Experiencing imbalance and balance is part of living. How might we lead ourselves from chaos to order? Carl Jung said, “In all chaos there is a cosmos, in all disorder a secret order.” There’s a new way forward waiting for you to discover it. Before making direction-changing... read more

What Are You Missing When You’re Paying Attention?

By Dr. Francis Eberle Recently I came across a familiar video I had not seen in a while. It has two teams, one in black shirts and the other in white shirts, passing basketballs to each other. As you watch it, you are asked to count the number of passes. Sounds easy, right? If you want to watch the original video, go here. After you report... read more

Validate Your Pivot with Innovation

By Dr. Evans Baiya When planning or navigating a pivot, how do you know if you are pivoting in the right direction? Answer simple questions to validate your pivot and execute on four actions to help create speed-to-market. We are hearing the word “pivot” a lot these days. The idea is that business conditions have changed dramatically and,... read more
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