Conflict Management

Definition: Addressing and resolving conflict constructively.

Leaders with conflict management skills have the ability to address and resolve the contradictory interests of two or more parties in a high-emotion, low-trust environment. When conflict is managed effectively, it can bring new levels of understanding, empathy and trust between parties. In this section, you will learn communication methods to increase understanding, which helps to break down conflict and allows for problem solving.

Join our community to learn more about honing your conflict management skills and to access resources and activities to help you along the way. 

Premium Article

Uncontrolled Outbursts Can Lead to Growth

By Jalene Case • 4 min read

One of my clients recently erupted at a coworker when she discovered that confidential information was shared. Normally, she would have calmed down and schedule

Premium Article

6 Steps to Deal with a Challenging Boss

By Jaime Lisk • 4 min read

We’ve all experienced tough work environments. Whether it’s a crushing workload, impossible deadlines, conflicts with coworkers, or a manager who isn’t ma

Premium Article

How Collaboration is Like a Chinese Finger Trap

By Dr. Francis Eberle • 3 min read

Imagine you’ve just settled into your office for the morning, coffee in hand, desktop firing up, when two employees blow through the door. Each has a strong,

Premium Article

A Direct Approach to Resolve Conflict with a Coworker

By Whit Mitchell • 3 min read

It probably won’t surprise you that in my line of work, I tend to do a lot of team conflict resolution. Coworker disagreements and conflict are common in most

Premium Article

Think Differently About Competition at Work

By Dr. Francis Eberle • 5 min read

Every spring I get reacquainted with my bicycle. For me cycling is recreational, social, competitive, and great exercise.

Don’t Normalize Conflict

By Andy Johnson • 8 min read

I’ve been thinking, writing and speaking about conflict in different contexts for about twenty years. Shortly after the release of my 2014 book that focused o

Pushing Back Entropy Program

In this short video, Team Health Specialist , Andy Johnson talks about the conflict resolution program, based on his book "Pushing Back Entropy," that focuses on moving teams away from conflict and towards health.

Use Conflict to Build Relationships

• 19 min

Our guest today is Rodger Price, owner of Leading by Design. Rodger is an executive coach and facilitator for The Complete Leader program.

Conflict Management: The Real Bottom Line

In this short video Jill Morris, partner and founder of ChoiceWorks Inc, speaks to us about conflict managment. She shares her definition of conflict and gives us tips for developing conflict management skills.

The Heart of Workplace Conflict

• 14 min

Our guest today is Andy Johnson, who is an executive coach and team health specialist with Price Associates who specializes in preventing and resolving conflict in the workplace.

The Top 3 Causes of Conflict in Family Business, and How to Begin to Diffuse It

By Andy Johnson • 4 min read

My first career was in architecture. My father was an architect and it came naturally to me as well. Right out of college, I took a job at a local firm that s

The Dynamics of High Performing Teams

In this video, Ron Price and The Complete Leader faculty members Whit Mitchell, Andy Johnson and Dr. Ranjit Nair discuss their experiences building and working with teams