Leadership

A Commitment to Customer Satisfaction (Customer Focus Ep. 2)

Continuing their discussion of customer focus, host Dale Dixon and executive advisor Ron Price talk about customer perception, the noise that gets in the way of customer focus, and how customer connection can be a business differentiator. Ron discusses the Kano customer satisfaction model, and the three levels of customer focus. He tells us how personal touch is possible regardless of the number of customers a company has, and how to see the world through the customers' eyes.

THE COMPLETE LEADER EXPANDS GLOBAL FOOTPRINT

Price Associates has expanded the reach of its comprehensive leadership development program, The Complete Leader, into two new countries this year, certifying program facilitators and launching leadership cohorts in both Dublin, Ireland and Toronto, Canada.

Is the Customer Always Right? (Customer Focus Ep. 1)

Host Dale Dixon and Executive Advisor Ron Price discuss Customer Focus and why he classifies it as a leadership skill instead of a frontline skill. Ron defines the two types of customers, breaks down the SIPOC Model, and gives tips for enhancing customer focus every day. He also gives examples of industries that have used customer focus to enhance business, and one industry that is not excelling at customer focus. Join us next week for a continuation of our discussion on Customer Focus.

Price Associates Certifies Applied Axiologists

Price Associates conducted its second Applied Axiology-TriMetrix HDTM Certification Course the week of August 28-September 1, 2017.  

Business leaders and executive advisors from across the globe attended the 5-day training, completing over 40 hours of study, testing and certification work. Price Associates’ own Dr. Bobby Sanchez, Dr. Francis Eberle, and Lori NcNeill received certification during the course. 

Flexibility: Adapting to Changing Conditions

In this short video, Chief of Staff for Price Associates Dr. Bobby Sanchez discusses the leadership competency, Flexibility. He talks about ways for organizations to build their capacity of flexibility and how to promote this leadership skill within your team.

The Power of Collaboration and a Broader Perspective

We are excited to announce that Dr. Francis Eberle has recently joined the Price Associates team. Francis spent more than 25 years as an executive for non-profits and start-ups, and has been a key figure in statewide education policy. Today he works with leaders and teams to improve skills, solve complex problems, conduct research, grow finanacial and programmatic resources, and engage partners to work together toward common goals. 

Does Your Company Understand Cultural Intelligence?

By Lori McNeill and Dr. Bobby Sanchez

In today’s global economy, Cultural Intelligence (CQ) is now more important than ever. With deregulation and the ability to easily transport goods and services across borders, many companies are expanding their sales and operations globally. Even if your company isn’t yet global, chances are you will do business with companies that are. 

Conflict Management: The Tough Conversations (Part 1)

Host Dale Dixon and Executive Advisor Ron Price discuss Conflict Management this week. In Part 1 of a two-part series, they start by defining the two types of conflict and begin the series with the nuances of Ideological Conflict. Ron details the leader's role in creating a culture that supports healthy ideological debate and celebrates open, honest dialogue. He lists out the skills a leader needs to shift the culture in this direction, and to create an environment of psychological safety.

How to Relate to All Kinds of People

This week host Dale Dixon and executive advisor Ron Price talk about Interpersonal Skills, and why building relationships is key for leaders. Ron talks about systems to build interpersonal skills, and why this is a competency that can be learned and improved. He discusses the differences between introverts, ambiverts and extroverts when it come stop these skills, and discusses circles of influence. Ron gives us the three different dimensions of influencing people, and talks about the role that social media plays in developing relationships. 

Coach Skip Hall Speaker Reel

Known as a superb storyteller, Coach Skip Hall is frequently asked to motivate teams of all sizes. He blends his 30 years of experience as a college football coach with his executive coaching expertise to teach his principles of leadership. 

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